Anonymous
map-marker Springfield, Missouri

Swipebids duped me out of $159.00

I saw an ad on TV about a new auction site on the Internet, it sounded interesting enough, you were supposed to be able to but things at a large discount comparing to retail price. I went to the site and before I was able to see any merchandise I had to register, then for age verification they asked for my credit card information so I entered it so I could see how the auction worked. I never could get the login page to take and approve my login information and get signed in to the auctions and I thought it just hadn't registered at their end yet so I decided to Wait until the next day and try. The following day as usual I logged on to my computer and checked my bank account and found that Swipebids didn't only swipe bids they swiped my money out of my account. Then I Emailed them time and time again and then I called them on the phone and the first 3 or 4 times they said they were refunding my money, but a few days later I tried calling again and didn't reach anyone and then got an Email saying there had been too much time since " I paid my to join them" . Needless to say I have never recovered a dime !
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DrewwDogg P
map-marker Lake Zurich, Illinois

SwipeBids Scam. $159 charged when "Registering" Actual customer service interaction

After I completed registering - I got hit with the $159 fee. I immeadiatly got on the "live" customer service line to cancel the transaction. Here is the actual back & forth with their claimed Customer Service Supervisor Sable: Please wait for a site operator to respond. You are now chatting with 'Sable' Sable: Thank you for visiting SwipeAuctions.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time. May we start with your name please? you: Sable - This is getting upsetting - I want to cancel and was given a link for the refund that I have to fill out but for some strage reason - I can't print the form - but I can print other things - I keep getting disconnected first nadia, then sadie - now you you: Sable: Hi, I would be happy to assist you with your concern, so in order to pull up the details of your account, can you please provide me with your e-mail address and zip code? Sable: Please wait while I check your order details in our system. you: I have already gotten the did you check page and as I explained - I was not aware of the $159 fee JUST TO BID. I would not have signed up for it and want this canceled Sable: In order to further assist you, could I please have you CLICK HERE, to confirm that this is the checkout page you completed your registration from. This link will take you to the Original SignUp Page where you will see that the price of the membership is mentioned in several locations. Upon reviewing, are you able to locate where the $159.00 price is disclosed above the shipping form? you: I ALREADY DID THAT! - Sable: Certainly, I can help you with that. Typically we do not allow for refunds under these circumstances, as the price is very clearly disclosed. It is the consumer's responsibility to read the page carefully before entering credit card information. Regardless, I will gladly provide you with this simple refund form for you to complete as it is required by our bank in order for us to issue your refund. Please CLICK HERE to get a refund. Is there anything further I can assist you with today? you: Yes - cancel the charge - Sable: Like most Retail Stores, we too require your original signature in order to process any refund through our Bank. As I have previously stated, the price is very clearly disclosed and we typically do not allow for refunds under these circumstances. Once again, please CLICK HERE to follow the easy steps necessary to ensure you receive your refund. Is there anything further I may assist you with today? you: I've tried your form and as stated previously - it won't print for some strage reason - while other things do print. Sable: Once you have the form opened on your screen you will be able to review the information we need in order to process your refund. You can complete the details we require onto a plain white sheet of paper and mail it to us. We will make this exception for you in order to assist you in obtaining your refund. you: and you didn't need my signature when you charged me - so don;t give me story that you can't process the cancelation Sable: Please send the refund form and confirm us after 15 days after you get the refund your account will be cancelled. you: This feels like a scam - can't print the form - who is your supervisor? Sable: I am the customer service supervisor on this shift. you: then please - cancel the transaction. Your form does not print. while I can print all other kinds of things you: and everyone has a boss - Sable: You can download the refund form here: Sable: http://www.swipeauctions.com/refund_form.pdf you: you are not helping - please cancel the transaction you: i ALREADY HAVE YOUR FORM - IT WILL NOT PRINT - Sable: Please mail the original, hand printed complete Mail-In refund form to: Sable: SwipeAuctions.com, Sable: Refund Centre 3124 Sable: S. Parker Road, #A2 - K271, Sable: Aurora, CO Sable: 80014 Sable: USA Sable: And contact us back after 15 days for confirmation. you: So- that's it - no help - you charge without a signiture and now you claim to need the form filled out - this is a scam you: before you cancel the transaction Sable: Swipe auction is not a scam. you: and as I stated previously - U CANNOT PRINT YOUR FORM - so you can't fill out to complete to send in if I wanted too Sable: Once you have the form opened on your screen you will be able to review the information we need in order to process your refund. You can complete the details we require onto a plain white sheet of paper and mail it to us. We will make this exception for you in order to assist you in obtaining your refund. you: It sure feels like it. Sable: Please send the refund form and confirm us after 15 days after you get the refund your account will be cancelled you: what kind of customer service is this? I work in a customer service industry and know how to treat people - not like this - standard/canned responses Sable: Do you have any query related to swipe auction? you: yes - cancel the transaction - Sable: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: get me your boss you: and stop with the canned responses you: and you do have the ability to cancel the transaction - Sable: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: get me your boss Sable: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: yes - please get me your boss Sable: I am the customer service supervisor on this shift. you: no you are not - cause you are not assisting me Sable: I am the customer service supervisor on this shift. Sable: Ok, How may I assist you? you: and I want your bosses name you: Sable- are you truly a live person or is this a computer program that stuck in an endless cycle? Sable: Yes! I can assure you I'm a real person - Like most companies, our bosses like us to use some prepared answers to questions as a quality control measure. This also makes it easier to handle questions quickly. And, it makes me less likely to make a typo! you: this is a canned response. Sable: Do you have any query related to swipe auction. you: you have not heard anything I have been saying. your company's supposed form that I have to print out and complete cause you need a signature(while one not needed to charge) you: does not print - I want the transaction canceled - Sable: Please mail the original, hand printed complete Mail-In refund form to: Sable: SwipeAuctions.com, Sable: Refund Centre 3124 Sable: S. Parker Road, #A2 - K271, Sable: Aurora, CO Sable: 80014 Sable: USA Sable: And contact us back after 15 days for confirmation. Sable: Once you fulfill the requirements for the MONEY BACK GUARANTEE, you can expect your refund to be processed within two weeks from that time. Just contact us back after 15 days for confirmation. you: again with the canned response - is this your game - keep sayuing the same thing over & over? you: and hope I go away? you: Sable - WHO IS YOUR BOSS? Sable: You have to follow the money back guarantee policy to get your refund. you: I want the transaction canceled - I said that immeadiately after I got sucked into this and have been trying ever since - Cancel the transaction please Sable: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: and you still haven't answered the question Sable: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: and again the canned responses - i'm taking screen shots of this and will post this so people know Sable: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: cancel the transaction and give me your bosses name Sable: You need to follow the our money back guarantee. We can't go beyond the company norms and policies. you: and its not incredibly easy - MONEY BACK GUARANTEE you: and you still have not given me your bosses name Sable: $159 membership charges is clearly stated on the signup page where you did enter your card details while signup. Sable: Once your complete your registration you were charged you: hidden behind everyting else you: and I'm still waiting for your bosses name Sable: In order to get your money back, you have to send refund from to us. This the only way you have. you: of couse it is - this is a scam. Sable: Swipe auction is not a scam. you: you have not been assisting me - you've given me nothing but canned responses - and fought me the whole way. refusing to provide the name of your superior you: and providing a form that cannot be printed - it is a scam Sable: Swipe auction is not a scam. you: I am posting our entire conversation on pissed consumer.com and every other site I can warn people about this scam Sable: As I already said that Swipe auction is not a scam. you: and as I am reading on the internet - there are alot of people who seem to disageee Sable: Do you have any query related to swipeauction. you: Our entire conversation was copied and posted - and I will continue to post it on every better business site you: again with the circle - cancel my transaction Sable: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: sable - I would like to have your bosses name Sable: I am the customer service supervisor on this shift. you: and you have a boss - who is it? Sable: I am the customer service supervisor on this shift. you: and you have a boss - what is their name? Sable: Ok, How may I assist you? you: cancel the transaction Sable: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: you haven't done anything Sable: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: you haven't done anything Sable: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today?
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18 comments
Guest

I also has the same problem mentioned. I ventured into this site.

Asked about credit card informations and its not clearly mentioned we are going to charge $159.. For me its a bad day i think.. i dono why i venture into it to this site. I gave the informations of my credit card thought if i win any acution they may charge my credit card immediately.

(Bid will exists untile it superceded by somebody). But suddently i understood blickly some thing is chargd to my credit card. I checked my credit card informations .. it was shocking to me that $159 is charged to my account.

I called the help support. I got the same reply repeatedly stating fill the refund form and sent to us and call us after 4 weeks. when i called them there is no proper response and its very sad to me $159 is a big money for me as of now..

Hope for the best that they may pay me back.. I dont know exactly what to do on this.

Guest

I had the same happen to me just now. I mistakenly ordered the program and was toild to download the cancellation forms and send them in.

Which I did and was told to wait about 4 wks and contact them.

I just did and was told they are no longer accepting cancellations. I called them scam Artists and hung up...

Guest

Does any one get refund? It happened last night for me. Today I was just checking to the location of the company and I found that bunch of people had problems with SwipeAuctions..

I called credit card company and i reported the payment as a scam. Hope it works.

The website should be shut down right away..

Guest

This is a scam and trying to cancal is a nightmare.

Guest

To make it worse, they are now advertising on FaceBook to pull in unsuspecting people. If you get the ad reading "Government Auction

bidsauce.com

Every day the government confiscates thousands of items. Ever wonder where it goes? It's sold at government auctions for up to 90% off!" DO NOT CLICK! It will take you to the site being discussed!

I almost fell victim to their trap. I saw the ad, it sounded interesting, and so I clicked. Thankfully, I've seen a few sites like this one, and have been scammed by them before. So I decided to check them out and happened to come across this site. I am thankful for the heads up on this site! Having read this, I will most definitely NOT sign up!

Thank you!!

Guest

In the same boat, but in my case was told to contact after 28 days...

Guest

SwipeAuctions Official Refund Center is no more that a mailbox at a UPS store that has recently moved one block to a new location near Popeye's Chicken. Should we trust our credit information with a valid signature to a mail drop?

Guest

I also do not agree with having to pay to sign up for this auction service. However, I just now went to the link in your message above and printed out the refund form.

Its easy as long as you have Adobe Reader installed on your computer. Just click on the printer icon at the top of the window that the form opens in. I also previously read through the signup page and the cost is clearly laid out several times. That is why I did not sign up.

Their rules are simple: You have to read carefully before submitting your information and if you want a refund you have to fill out their form. It is not the sites fault that you are obviously doing something wrong on your end.

Guest

I went to this site before i read this review, i entered my name and when it ask for cc i wondered why so i looked further on the page and i did see the 159.00 fee. People should pay more attention when entering cc info. When a site asks for cc info when registering something is off.pay attention people!

Guest

While I'm sympathetic to your situation, you are the lamest caller for help I've ever heard of. The CSR told you plainly and simply how to solve your problem, by copying the info from your PC screen onto a blank piece of paper (you DO remember how to write with a pen, don't you?) and mail it to the company. Since you weren't even willing to try that, you expect sympathy from the readers here, but you don't really deserve it.

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Anonymous
map-marker Holtsville, New York

They charged my CC without my consent.

Swipe-Auctions lures you onto their site and invites you to check them out with an offer of free bids, but you have to create an account with them to do it. As soon as they have your CC# they charge you for 159.00, which they'll tell you was clearly marked on their welcome screen, though I don't remember seeing a welcome screen at all. They emailed me what they would later call a "receipt", which included my account information (username and password), but no mention of any charges. While checking their site, I decided these auctions are a fool's errand and decided not to play along. Whenmy CC statement arrived with both a 159.00 charge PLUS a 40.00 foreign transaction fee(!) I was shocked and immediately called the company. Its recorded message directed me to the website again to the contact button. Herewith the so-called live service representative chat: Please wait for a site operator to respond. You are now chatting with 'Lauren#SA3169' Lauren#SA3169: Thank you for visiting SwipeAuctions.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time. May we start with your name please? you: hello. I would like a refund of the 159.00 charge on my credit card. Lauren#SA3169: I would be happy to assist you with your concern, so in order to pull up the details of your account, can you please provide me with your full name, e-mail address and zip code? Lauren#SA3169: Please wait while I check your order details in our system. Lauren#SA3169: Could you please give me your last 8 digits of your card? Lauren#SA3169: One moment please. Lauren#SA3169: In order to further assist you, could I please have you CLICK HERE, to confirm that this is the checkout page you completed your registration from. This link will take you to the Original SignUp Page where you will see that the price of SwipeAuction Access is mentioned in several locations. Upon reviewing, are you able to locate where the $159.00 price is disclosed above the shipping form? you: that page does not look familiar. Lauren#SA3169: Certainly, I can help you with that. Typically we do not allow for refunds under these circumstances, as the price is very clearly disclosed. It is the consumer's responsibility to read the page carefully before entering credit card information. Regardless, I will gladly provide you with this simple refund form for you to complete as it is required by our bank in order for us to issue your refund. Please CLICK HERE to get a refund. Is there anything further I can assist you with today? you: do i need to print out that form or can it be transmitted electronically? Lauren#SA3169: Please mail the original, hand printed complete Mail-In refund form to: Lauren#SA3169: SwipeAuctions.com, Lauren#SA3169: Refund Centre Lauren#SA3169: 3140 S Peoria St. #K271 Lauren#SA3169: Aurora, CO 80014 Lauren#SA3169: And contact us back after 28 days for confirmation. you: i do not have a printer. Lauren#SA3169: Once you have the form opened on your screen you will be able to review the information we need in order to process your refund. You can complete the details we require onto a plain white sheet of paper and mail it to us. We will make this exception for you in order to assist you in obtaining your refund. you: the recorded telephone message that this refund process would be fast and easy. I find it is neither. Lauren#SA3169: Like most Retail Stores, we too require your original signature in order to process any refund through our Bank. As I have previously stated, the price is very clearly disclosed and we typically do not allow for refunds under these circumstances. Once again, please CLICK HERE to follow the easy steps necessary to ensure you receive your refund. Is there anything further I may assist you with today? you: if i can be charged at the click of a button, i should be refunded at the click of a button. I never signed any agreement. Lauren#SA3169: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: this form is asking for inclusion of govt issued id. how can i protect myself from id theft on these terms? Lauren#SA3169: Every Bank and Merchant has their own requirements and regulations. Our bank has requested that in order to ensure the refund is processed and received by the correct customer; we are to obtain a signed refund form. Therefore, we have made this very clear on the MBG refund form. you: signed form, no problem. ID with sensitive info, BIG PROBLEM. Lauren#SA3169: Please remember that this is a Livechat service providing you the information we have been given, we do not make the regulations, we are only here to provide you with the information you need in order to receive your full refund. you: I think your job is to give an appearance of legitimacy to a scam operation which is on a phishing expedition. Lauren#SA3169: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: can you put me in touch with an officer of the company? Lauren#SA3169: I am the customer service supervisor on this shift. you: obviously I'm asking for someone over your head. Lauren#SA3169: I am the most authorized person in this shift. you: can you give me an extension on the refund request while I seek legal advice? Lauren#SA3169: I'm sorry I don't quite understand - could you please rephrase your question so that I can best assist you? you: you're a machine, aren't you? Lauren#SA3169: Yes! I can assure you I'm a real person. you: Then what's with the "does not compute" response. I want to speak to an attorney about this issue without fear of the Money Back Guarantee expiring. Lauren#SA3169: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: You ARE a machine, aren't you? Lauren#SA3169: No. you: Then help me. Lauren#SA3169: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: Speak to me directly, like a person. Lauren#SA3169: I am sorry but you need to follow our money back guarantee to get refund. you: can you extend it or not? Lauren#SA3169: You need to send us the refund form and contact us after 28 days to get refund. you: Are you not at all suspicious of your employers' methods? Are you working from home? you: Let me repeat, I don't believe I EVER saw the screen that stated the charge that would be placed on my card. I would never have agreed to it. Lauren#SA3169: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: Furthermore, the email "receipt" I was sent made NO mention of it either. you: I want you to quit plugging in that stock answer until we're finished. Lauren#SA3169: I am sorry but you need to follow our money back guarantee to get refund. you: Who pays you? Lauren#SA3169: My company. you: Who signs your checks? Can you give me contact information for him/her? Lauren#SA3169: He is not available on chats. you: That's not what I'm asking for. How about a name and email. Lauren#SA3169: You can email your concern to shalynrudolph@***.com you: Now don't you feel better? I know this is an ordeal for you, but consider that in my view I'm fighting for $160.00 under threat of my bank account getting cleaned out. And I think you're being used to make it possible. Lauren#SA3169: I am sorry but you need to follow our money back guarantee to get refund. you: Stock answer again. Really?? Lauren#SA3169: I do not have the ability to refund you until you have completed the easy steps required for our MONEY BACK GUARANTEE. Unfortunately, like most Retail Stores, without this form and an original signature, I am unable to refund you. Please take the time to follow our incredibly easy MONEY BACK GUARANTEE available by CLICKING HERE. Is there anything further I may assist you with today? you: You see. You really are a machine. So sad. So sad. Lauren#SA3169: I am sorry but you need to follow our money back guarantee to get refund. Lauren#SA3169: Is there anything further I can assist you with today? Chat session has been terminated by the site operator.
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Anonymous
map-marker Fremont, California

Swipebids calls and wants to return money

I just received a call today saying they are from swipebids wanting to return my money that was charged last August. They had an amount and the last four of my credit card. I was to verify the expiration date and they would return the money to my credit card. Has anyone had this happen to them? They called from Washington state (206) 462-****. If I didn't want to give them the cc info they anted for me to open a western union account and then they would remote control to my computer to deposit the money. Has anyone had this happen??? These guys must be nuts!!!
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2 comments
Guest

Don't give them any information and if they say they want you do any thing by Western Union it is probably another scam. They will probably ask you to put 99 dollars or some other amount by WU and then give them the money order number that WU gives you and they say they will transfer money to you all you have to do is give them that number over the phone. However once you give them that number they take that money and run, because you just wired money ele -tronically to them and gave them the number so they can pick that money up anywhere at any wdstern union.

Guest

I got a call telling me that I had applied for a grant with the us govt. they said to call that number (206-462-****) to verify. They called from a 305 area code.

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randyfms
map-marker Des Moines, Iowa

Swipebids swiped me

Please wait for a site operator to respond. You are now chatting with 'Sarah' Sarah: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with? you: Hello, This is xxx xxx Sarah: Hi, may I have your email address and zip code please? you: Someone hacked my credit card information and used it to purchase illegally on your site today you: 11212 st, west des moines 50265 you: IA Sarah: Please wait while I check your order details in our system. you: Will you reverse all charges please? Sarah: How do you know that someone use xx.xxx@***l email address to register ? you: the person confessed- an ex friend Sarah: It is unfortunate that your family member has been given access to your credit card along with the security CVR/CVV code required in order to activate the Swipebids account. However; you are responsible for the charges incurred as you are the registered owner. We would be very happy to help you obtain a full refund. Please CLICK HERE, to review our MONEY BACK GUARANTEE. you: no, according to the law a consumer has the right to cancel agreement w/in 72 hrs you: I would love to report your business to dateline nbc and the FTC. I am taking screen shots of our conversation Sarah: You can cancel your membership at anytime by contacting us here at live chat service but in order to claim your money back, you have to follow the procedure. you: what exactly is your procedure you: to run people in circles via your scam tactics Sarah: Your bids should be zero and should not win any auction to claim your refund. you: I have no bids, because I have never used your system Sarah: $159 charged is clearly mentioned on the registration page. you: will you kindly refund my card? you: someone robbed me, what part of you don't you understand Sarah: We have matched your mailing address and it's the same you have mentioned. We can't consider your order as fraud. Might be, someone from your family has ordered it. I am sorry. you: no Sarah: In order to further assist you, could I please have you CLICK HERE, to confirm that this is the checkout page you completed your registration from. Again, please CLICK HERE. This link will take you to the Original SignUp Page where you will see that the price of the membership is mentioned in at least 4 different locations.Upon reviewing, are you able to locate where the $159.00 price is disclosed above the shipping form?" you: I am the only authorized user on my card- my children are ages 2 and 3 you: I will confirm nothing you: I registered for nothing you: I will be posting this as an example of the difficulty you have given me on my blog you: I am a professional internet marketer and I will not let a bogus operation get away with this clear attempt at evasion of the law Sarah: For further assistance regarding your concern, you need to send an email to shalynrudolph@***.com and she will get back to you. you: who is shalynrudolph@***.com? you: don't you have a professional e-mail address Sarah: She is our manager. you: I do not accept that, what is her person phone number you: personal Sarah: I am sorry, we are unable to disclose any personal information. you: she will need to contact me at 515-xxx-xxx Sarah: To get assistance via phone, please call this number: 1-86*-389-**** (Mon – Sat 8 am - 9 pm & Sun from 10 am - 6 pm Eastern Time). If you are planning to call in regards to a refund, please be informed that they will not be able to assist you with a refund and will direct you back to our Livechat site. However, I am here to provide you immediate customer service. Sarah: You can contact our phone support at above number and ask for supervisor they will transfer your call. you: If I do not here back from her I will press charges against your company and request the FTC investigate your business practice you: So it sounds like you need to assist me you: Please assist, for the third time you: your company is trying to keep money that does not belong to them you: I want to speak to a supervisor now you: Sorry for the huff, you: May I speak to a supervisor? you: time marker 22:43 Sarah: I am the customer service supervisor on this shift. you: then you will be able to help me with a refund you: keep in mind, for charges that were not initiated by me, the legal card holder Sarah: I have went through you account and checked it again and found all details same as you have provided above. you: so what? you: it is not my account? Sarah: You have used all your bids which were deposited to your account upon purchase. you: the account is not mine- if it was started with my credit card shut it down please Sarah: One moment please. Sarah: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card it was purchased from. The refund for the original Membership Bid Pack will be processed and you can expect to see your credit within 5-10 business days. you: And if I do not? please send confirmation email to amy.fabor@***.com before I let you go Sarah: You can send copy of this chat to your e-mail by clicking send to e-mail link. you: So you will be refunding all 4 charges? Sarah: No, you will see the refund of $159 only. you: what? Sarah: Bid Pack from the choices given and continue with that selection, the bids are deposited to your account and are not refundable. you: some one illegally used my money you: NOT MY ACCOUNT you: I have no account with you you: I don't care who used what where it was their card you: illegal you: illegal you: illegal Sarah: For that, you can reach to our email department at support@***.com you: I don't believe you Sarah: Ok. Sarah: Unfortunately, I can't assist you any further. you: I need help now you: connect me with someone in support please you: time marker 22:58: posted 3 minutes ago Sarah: You have to send them email at above e-mail address and they will get back to you. you: You are running me in circles. After the way you have shown me you are not interested in hearing what I have to say, I surely do not believe anyone will help me. Sarah: I am sorry, I can't provide you any assistance further. you: I want a full refund of the charges to my credit card. you: surely, you can help me with that? Sarah: Bids are deposited to your account and are not refundable you: The account is not mine- it should be shut down Sarah: Bids are deposited to your account and are not refundable. I am sorry for that. you: I will be going to my bank and placing stop charge for fraud and filing a police report tomorrow. This is robbery and illegal to charge someone for services to someone else. you: either help me tonight or my bank will tomorrow. Sarah: Bids are deposited to your account and are not refundable. I am sorry for that. Sarah: Is there anything else I can help you with today? you: what part of identity theft don't you understand? you: Are you o.k with taking money from someone who is telling you it was not authorized? you: I know nothing about how your site works, or your policies. someone stole my identity you: time marker 23:13 Sarah: Kindly send an email at support@***.com regarding your concern. So that they can give your concerns immediate attention. Sarah: You can send copy of this chat to your e-mail by clicking send to e-mail link. you: O.K. Sarah, if the link is broken, I have been taking screen shots. I will e-mail support immediately you: I just clicked send but it did not allow me to enter my e-mail address Sarah: You can send copy of this chat to your e-mail by clicking send to e-mail link( you: Like I said, I tried but the link does not work you: Ok.. i think I see my mistake Sarah: No problem. Sarah: Is there anything else I can help you with today? you: I guess it still won't work you: I have clicked send at least 20x and nothing has arrived to my email Sarah: You can save this conversation with documents file. Sarah: You will receive, when you will close this chat window. You: bye still nothing one day later
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3 comments
Guest

I love great customer service like this one. I really have no idea how anyone could work for an outfit like that.

Guest

Well thanks for this information! I had considered this site but you definetly made my mind up for me!! :)

Guest

Wow, money hungry scam artists.

View more comments (2)
Randy R Chi
map-marker Galena, Missouri

Falsely charged my credit card $150.00 to veraify age

Swipe bidz wanted my credit card information to verify my age and identity then charged me $150.00. When I contacted them I was told if I had not used any of the $150.00 to bid on anything I had 30 days to request a refund, which I did at that time with that customer representative. He told me that my money should be returned within 8 to 10 days. It was not. I contacted them the second time and got the same story again. I was lied to again by their agent. The third time I contacted them I was told that their credit card processor had closed their account and they had no way to refund my money at that time. So I waited another week and called back to get informed that my 30 days had run out and I was no longer entitled to a refund . You bet I'm PISSED !!!!
View full review
Loss:
$150
1 comment
Guest

any one who has been miss led will get a full refund. i was looking at my online bank statment from last october and i noticed 2 payments had gone out one for 150 usd and another a few days later for 12usd.

so today i contacted my bank to report it and as i have given my visa details to varifie my age and who i am, they have given me all the money back.

all i can say is phone your bank and as long as you have used your visa credit/debit card.

you will get a full refund, thats what visa is there for to protect you from online fraud. thanks guys for reading

rpruna
map-marker Tampa, Florida

Swipe bids

I spend 150.00 dollars in swipe bid. A friend of mine recommended it is a scam i reported and never got my money back in this economic situation i did it to buy presents for my wife and daughters i lost the money and buying there presents. If some one knows how to fight against this people on how to get your money back please reply so i can make it up to my girls. Please don't join this companies they are nothing but repose. Every time you bet the got personnel to out bid you in a second.
View full review
Loss:
$150
Anonymous
map-marker Poughkeepsie, New York

Swipeauction steal your money and won't return it

this company do not let you know that there going to charge you 159.00 but they charge you leading you to think your using your card for future purchase they will not return your money and your card wont stop payment this is 159.00 scam someone needs to stop them from doing this. they trick you by saying there better then ebay and you will get good deals from bids but instead you will lose your money soon as you sign up with them then you will go to there site to see that all the items they showed you are not there and you will be there for who knows how long for a ipod you can tell they have a machine bid against you they dont warn you they just steal 159.00 from you there phone number is no good and there online chat no one is never there.
View full review
Loss:
$159
julio Orr
map-marker Albuquerque, New Mexico

I'm pissed at 'pissed consumer' for giving my company a bad reputation

This site put my company 'Sphere Promotional Media & Design LLC' in the same review as 'Sphere Media LLC' which are 2 very different companies and now every time someone looks online for my company this review comes up. I'm very pissed! I think they do this on purpose so that they can charge business a monthly membership to join their website to monitor your negative reviews which is a ridiculous $100 + a month for something one can do. I should consider taking some other action if this issue doesn't get resolved. One tries hard to make an online presence and they discredit you just like that.
View full review
Loss:
$1
Anonymous
map-marker Lexington, Kentucky

Swipe Auctions silently takes your money

For the first time ever, I am taking the time to make a complaint here. The registration process for Swipe Auctions is a scam! They never make it clear that your CC will be charged $159 the moment you provide it and register. Instead, it seems as though you provide that info in case you should win a bid because you'll need to pay immediately. Within in seconds of having them charge my account, I contacted the company via their chat system but was told they could not just cancel the account and negate the charge but that I would have to download a form, complete and mail it, and, if authorized, would have to wait 1-2 WEEKS...because they MUST have my original signature. They didn't need it to charge me. Whatever else they are doing right or wrong, I'll never know but this registration process is absolutely unacceptable. Be Very Aware.
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55 comments
Guest

I have applied three (3) times for a refund no response. I was just looking and yes they silently take your funds and i never used the account. How do we presue this action further?

Guest

I felt rather foolish for entering my debit card number on their site in the first place. I had tried unsuccessfully to get my money back directly from the company.

They told me to fill out a refund request form and mail it to them.

I followed all of their instructions only to be told that I could not get a refund. But the nice representative at Bank of America reversed the transaction for me.

Guest

:( Has anyone been able to get their money back from these people and if so tell me how.....And if anyone has started a lawsuit or anything please let me know I would love to join in on this fight against these scam artist.

Guest

Hello Dear,

i am Mellette,single never married, tall slim,and fair,that loves sightseeing and reading,i viewed your profile and got interested in knowing you more for important discussion,could you please reply to me via my mail address (gmellette@***.com) so that we will know each other very well.i will send my pics later.

Thanks,

Mellette.

(gmellette@***.com)

Guest

Swipe Auctions is a scam. I have been trying to get my money since 10/29/10.

I filled out all of the forms only to find out their merchant is not processing refunds. I can only contact them through e-mail since their website and custumer service phone number are no longer. My bank asked for a cancellation number which I received after asking Swipe Auctions for it. I am hoping that my $179 is refunded.

I doubt that it will. Lesson learned.

Guest

Same *** happen to me. I mailed in the refund form 6 weeks ago and they haven't sent me a refund or no other communication otherwise.

This "Justin" guy's post (listed above) must work for them! The terms do not nor did not state that at all when I signed up for this site. I found out about them through an advertisement posted on Facebook! I will never look at another ad on Facebook for the rest of my life!

I just found out about this today and I nor anyone else can access thier website (it's shut down & offline), the phone number you try to dial for customer service, 866-389-****, states that their site is down but in order to contact them, use the chat option on their website (hello...the site is down ***...how can anyone use the chat option if the site is down?!?!).

These guys are going down and I will get my money back! Anyone interested in filing a class action law suit, please post on this page...I'm going to organize one ASAP!

Guest

HOW CAN SOME PEOPLE DO THAT AND NEVER GET PUNISH FOR THE LAW NEEDS TO PUT THEM UNDER THE JAIL HOUSE AND DONT LET THEM OUT :(

Guest

I also was scamed by this unknown regestration fee. Did you ever get your money back?

Guest

Are swipeauctions and swipebids the same?

tasha a Qrr

Hello Christen, i have several post about swipe auctions under (swipe auctions calss action lawsuit from mrsdollface) for anyone that care to read..I am having trouble getting a refund thru B of A..where you enter your cc info it now says "by continuing below you will be charged $179 for 300 bids"that was not there when i was on the site..so when my BofA looks at the site now..there gonna see the new line that they put in and nobody will get a refund..Christen can you email me mrsdollface@***.com maybe you bank with the same bank i do and i can speak with the person you did..thank you so much..

View more comments (54)
Lisa F Ucz
map-marker Rochester, New York

SwipeBids is a RIP-OFF !!!

MISLED to believe that I was recieving FREE bids for a TRIAL. I, TOO, accidentally hit "accept" and after almost INSTANTLY using my 300 bids and winning NOTHING, and being "NOT SATISFIED", I IMMEDIATELY requested a refund. I called, chatted online, emailed, and finally MAILED a completed REFUND REQUEST. I followed up SEVERAL times, to NO avail. I was then, unfortunately, preoccupied with illness, and family medical emergency which took precedence. I am on a fixed income and that money really is needed. I NEVER received the promised REFUND. THIS IS A SCAM - a RIP-OFF - NO ONE should sign up for SwipeBids ! DON'T do it, unless you like to WASTE money !
View full review
Jaycen Chs
map-marker Dallas, Texas

Swipebids scam

Swipe-bids auction website charged fee to my credit card without telling me and then I could not log on my account to bid. I tried several times but could not contact them to get my money back. They posted a website to chat and contact them but it links me to nowhere. I tried to call them and the machine answered that the website has been shut down. I guess they had so many complains and had to closed. How do I contact them to get a refund or at least ? Any one has any information to share would be appreciated. Thanks
View full review
Loss:
$240
Robin D Zhx
map-marker Decatur, Illinois

Swipebid Customer Service runaround!

This is an actual copy of my conservation with a "Custome Service Rep" Please wait for a site operator to respond. You are now chatting with 'Victoria#SA1408' Victoria#SA1408: Thank you for visiting SwipeAuctions.com Livechat Line. Our goal is to provide you with excellent customer service while assisting you with any questions or concerns you may have. We are here to help you win auctions, save money and have a great time. May we start with your name please? you: XXXXX Victoria#SA1408: Hi, I would be happy to assist you with your concern, so in order to pull up the details of your account, can you please provide me with your e-mail address and zip code? you: XXXXXXXXXXX XXXXX Victoria#SA1408: Please wait while I check your order details in our system. Victoria#SA1408: I am very happy to help you today with any concerns you have, however; I also want to make you aware of your "VIP Status". One of the great benefits of VIP Status is that you are entitled to premium customer service with our VIP SUPPORT, who have been set up specifically to assist VIP customers. If you ever have any questions or concerns, they can be reached at vip@***.com. Further details of your VIP benefits can be located in your SwipeAuctions Members Account under Contact Us. How may I help you? you: I am hoping to get a refund of the 159.00 its a rip off, but when I ititally bid on 40 bid packs, I was charged the price, and then later charged an additional 3 cents each win for international something you: whats up with that?? Victoria#SA1408: The bank may have added an international banking fee to your credit card statement and shown it under our Swipeauctions descriptor name. However, the charge in question has not been processed by us and is not appearing in your account at this end. In some cases there is an approximate charge of 3% tacked on by the banks as international banking fees. When the bank shows this fee on your statement, it is assumed we have charged you. Unfortunately we have no control over your banks individual fees, and only the charges that come directly from Swipeauctions will appear under "Purchase History" in your account. you: and yet you dont inform people of this, that it might happen you: this site just drowns in hidden fees Victoria#SA1408: Is there anything further I can assist you with today? you: an internation fee means just that....what country are you working from? Victoria#SA1408: For security and privacy reasons, we are unable to disclose our exact address, but I will confirm for you that we are based in the United States. Victoria#SA1408: But our bank is located in canada. you: Well your company has put my information in jepordy, so I dont see where the answer would fit those parameters you: So I can expect a full refund?? Victoria#SA1408: Yes, you have already been refunded and you can expect to see your credit soon. you: K...Ill go and check....hang on Victoria#SA1408: The refund for the original SwipeAuction Access Bid Pack will be processed and you can expect to see your credit within 6-10 business days. you: why so long? Victoria#SA1408: The refund could takes 6-10 business days to credit in your account. you: I also did not get access to liquidation clearances, warehouse closeouts, wholesale clearances and overstock surplus that was promised Victoria#SA1408: The refund for the original SwipeAuction Access Bid Pack will be processed and you can expect to see your credit within 6-10 business days. you: ahhh so your done with me?? Victoria#SA1408: Is there anything further I can assist you with today? you: apparently not!
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2 comments
Guest

I actually did receive a refund from them!

Guest

I guess we all got taken by this "International" scam whom I am told is housed in Colorado. I don't remember approved such fees.

Scary to think that just by "looking" at a sight they can hit your account for $158.

Any one have luck in getting a refund????? Any suggestions?

View more comments (1)
Anonymous
map-marker Lansing, Michigan

Swipe bids is a rippoff

I lost over $150.00 from Swipe bids for nothing! Stick with one you can trust like Ebay!!! It all started with the $150.00 membership. trying to figure it all out is a joke, the so called live chatt with a live operator is another joke. I wanted a refund that same day!! I let it go for awhile, to see if I could do anything. I returned to the site today with a message on the board about refunds, but not for me. I think they finaly got busted. I hope they burn. Marty Courtier marty48911@***.com
View full review
1 comment
Guest

Hello Dear,

i am Mellette,single never married, tall slim,and fair,that loves sightseeing and reading,i viewed your profile and got interested in knowing you more for important discussion,could you please reply to me via my mail address (gmellette@***.com) so that we will know each other very well.i will send my pics later.

Thanks,

Mellette.

(gmellette@***.com)

rosmar M
map-marker Hartford, Connecticut

Swipe Auctions Scam

you: When will my $159.00 will be credited to my account. In September I joined, decided I didn't want this. Sent in request as per TOS. Waited, 2 weeks ago, was told my money would be credited in 6-10 days, still hasn't reached account. Ashley#SA7978: Swipeauctions is winding down operations, merchant shutting down our processing, is no longer accepting new customers. In addition, Swipeauctions won't issue refunds for membership fees (see Swipeauctions' TOS). During Swipeauctions' wind down period, all products corresponding to already paid winning auctions will be shipped in accordance with Terms & Conditions.
View full review
Loss:
$159
16 comments
Guest

I contacted my bank, but they said they can't find anything wrong after the investigation....so, I didn't get my money back.

Guest

I was also caught n this...what do I do!?

rosmar M

I found this address, not sure if it will help. You may want to join the class action suit. Just click on the link and the lawyers will get back to you.

CIRCLE MEDIA BIDS LIMITED

72 HIGH STREET

HASLEMERE

SURREY GU27 2LA

Here's another

1810 E Sahara Ave

Suite 100

Las Vegas, Nevada

89104-****

phone: 1-86*-***-****

Guest

Does anybody have an adress associated with swipe auctions domain registration?

Don't care how much it costs me to reach them with more grief than my $160. People who scam hardworking people with families and people who depend on them deserve to pay!

Guest

Like many, never saw the "full disclosure" and so much for thier "100% satisfaction guaranteed". I feel as you do I will never see my $159.00 again. But my fight isn't over yet.

Guest

Yep...got me to...grrr....I've contacted the BBB, Local TV and other Gov. Offices. I personally feel like I was raped; much less take advantage of.

Guest

Clearly lots of hard working consumers got taken. Everything I've just read is the exact same thing for everybody.

Somewhere, someone is benefiting from this scam. The obvious thing is to join in on a class action lawsuit, pending the existence of one.

Guest

I got caught in the SwipeAuction scam and am still trying to get my money back. In September I signed up thinking my card would be used when I bought something and then realized when I pushed button to go to the next page it actually charged my card $159 (a notice in pale blue text in an unlikely spot). I contacted them immediately, explained the situation and asked for a refund. They refused to refund the charge immediately and told me the only way I could get my money back was to fill out paperwork and send it to Aurora, CO. I did this immediately and shipped it USPS Priority so I would have documentation that they received it.

Nearly a month later I contacted them again, as I discovered that not only did I have to file the paperwork but I also had to contact them myself after two weeks to receive the refund. When I contacted them I was told that they had changed the refund time to 28 days and I would have to wait another three days. Three days later I contacted them again and was told I had been granted my refund and that the $159 had been immediately refunded from their end but might not show up on my statement for up to 10 business days.

Now, another month later, I discover that the money has not been refunded. I contacted them again and got some BS runaround about how they were winding down, weren't issuing refunds, their merchant services had been cut off and I should contact an email address and fill out another form. I thought this was pretty darned interesting given that they are still signing people up to the site and taking their money. WHAT A SCAM!

I let them know I was filing a dispute with my credit card company, which I just faxed a few moments ago. Fortunately I kept a paper record of every form I filled out, every chat, my refund mailing receipt and the delivery confirmation in case I had to file a dispute. I hope they get their butts kicked in a class action. :(

Guest

There is also a law firm that is conducting a class action suit against this company. Here is the info I was given about the law firm:

Benjamin H. Richman | Edelson McGuire LLC

350 North LaSalle Street, Suite 1300

Chicago, Illinois 60654

312.589.6377 (direct) | 312.589.6370 (firm) | 312.589.6378 (fax)

brichman@***.com | www.edelson.com

Guest

All you need to do is contact your bank/credit card company and file a fraud claim. My bank refunded me my monies in a matter of days. They will do thier own investigation if needed.

View more comments (15)
DEANNA Jyt
map-marker Baltimore, Maryland

SwipBids Hoax

I was very excited to find this sight, because I also did not remember seeing anything on the registration to authorize the 150.00 they charged my acct. I called their customer service and was made to feel like an *** because they said it was in plain sight. So I decided to use the sight, but found that there are people on there that win everything. I ended up with a couple of Walmart gift cards that I had to pay half the price. I had not been to the sight in quite awhile and now I have run into all this information on their demise. What is going on and is there any class actions we could form against these crooks?
View full review
Loss:
$150
3 comments
Guest

Total scam!! Noticed the $159 charge, was told by "online chat" to download and send in a refund request form within 90 days.

Then I had to wait 28 days for them to "process and confirm my request". Then I had to ask for a "release of funds authorization" to give to my credit card company. Now they say thay have changed the refund policy from 90 days to 45 days and I therefore don't qualify for a refund. Nothing but runaround, constantly changing the goalposts.

I'm working with the Canadian Attorney General's office, but I will be surprised if I ever my money back. What a racket!

Guest

i got ripped off to for 159 did only 1 person get a refund

Guest

Got ripped off by Swipe Auctions too. 159 bucks.

Been trying to get a refund but... Does anyone have a phone number?

View more comments (2)

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